IT Support Specialist

IT Support Specialist

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Waltham, MA

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting‑edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

We’d love for you to join us and make your mark on the future of technology.

Full Time

$68,000.00/Yr.

- $78,000.00/Yr.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We’re looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud‑first environment. This role requires deep experience with Office 365 administration
, Salesforce platform support
, and delivering high‑quality service to end users in a virtual environment.

• Competitive salary within a stable, full‑time role.
• Supportive, people‑first company culture with the feel of a small, collaborative local team.
• Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS
  , and modern virtual support tools.
• Opportunities for deeper technical growth, cross‑training, and advancement within IT.
• No travel required: work is performed onsite during regular business hours for predictable work/life balance.

• Act as an escalation point for technical issues requiring advanced troubleshooting, root‑cause analysis, or configuration work.
• Provide Daily technical support for end users both in‑person and remotely, ensuring minimal downtime and quick problem resolution.
• Manage, investigate, and resolve support tickets using an AWS/Azure‑based ticketing system
  , ensuring accurate documentation and timely follow‑up.
• Handle advanced Office 365 administration
  , including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross‑platform troubleshooting.
• Support and troubleshoot the Salesforce platform
  , including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment.
• Perform deeper hardware and software diagnostics across PCs, laptops,…