Principal Product Manager, Knowledge Management

Pega is changing the way the world uses AI to deliver amazing enterprise capabilities. In this role, you'll help define and deliver the next generation of Pega’s AI, RAG, and knowledge systems, driving AI capabilities that enable our clients to build customer experiences that delight. As a technically-grounded product leader with hands‑on development experience, you'll architect and guide AI platform solutions while serving as the technical bridge between our platform engineering teams, ecosystem partners, and customers.

This is an opportunity to engage with senior stakeholders and executive management at a fast‑paced, rapidly growing company.

This role is based out of our Waltham, Massachusetts office (3x a week)

In this role you will shape the product that makes AI real for our clients, combining large language models, vector databases, and Pega’s platform to deliver real‑world value for enterprises. You will leverage your deep technical background in software architecture to solve complex challenges in building performant AI systems. You will guide a talented engineering team building differentiated products, enabling us to deliver on the promise of AI for our employees, developers, and customers.

• Leverage your software development and architectural background to oversee and curate a strategy and vision for the ever‑evolving, AI‑driven platform.
• Maintain a product backlog of top‑priority work streams that enable Pega to stay current with technological advances and deliver user‑friendly solutions to our client’s complex problems.
• Write detailed technical specifications and architectural requirements for engineering teams.
• Act as Product Owner in Pega’s agile process: write clear stories in Pega’s Agile Studio, accept story implementation at sprint reviews, and conduct periodic business‑level playbacks to stakeholders to solicit feedback.
• Translate complex technical architectures into business value propositions.
• Write and evaluate prompts, ensuring we deliver GenAI solutions effectively and minimize the need for clients to have deep LLM knowledge to implement successful solutions.
• Work with executive leadership, clients, partners, and analysts to articulate a clear vision for the future of our product.

• Stay current on competitive market offerings and deliver on differentiation, positioning, and communications.
• Research innovative approaches to solving similar problems, remaining current on all related technologies.
• Evaluate new and emerging technologies to determine applicability to current and future projects and markets related to AI and RAG solutions.
• Assess technical feasibility, scalability, and architectural fit based on your experience.
• Initiate formal and informal reviews of ideas and technical objectives, promoting innovation through deep understanding of software design principles and enterprise architecture patterns.

• Motivate and inspire the team to achieve outstanding results by providing technical leadership and architectural guidance.
• Coach employees to increase levels of competence and performance.
• Effectively communicate plans, roadblocks, and successes with colleagues and make recommendations for improvements.
• Communicate with senior Pega leadership, customers and partner leadership, discussing complex architectures with both technical and business audiences.
• Support product strategy, future direction, and available features to customers, partners, analysts, and internal stakeholders through speaking engagements, webinars, and customer visits.

• Hands‑on technologist with significant software development and/or software architecture experience capable of detailed technical discussions.
• Skilled at creating product strategy, vision, and roadmap to deliver customer‑driven integration solutions backed by a deep technical understanding.
• Experienced in leading technical teams and communicating complex integration challenges.
• Strong technologist skilled at adopting leading technologies with hands‑on experience evaluating and implementing…