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IT Project Manager IT Consultant

Lead Problem Manager, Service Operations & RCA

Job in Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: Pegasystems
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below
A leading CRM SaaS provider located in Waltham, Massachusetts, is seeking a Problem Manager to join their Service Operations team. This role is crucial for enhancing client experience by conducting Root Cause Analysis on service and product issues, diminishing service disruptions, and driving corrective actions. Ideal candidates should have over 5 years of experience in IT Service Management, a Bachelor's degree, and familiarity with RCA methodologies.

Competitive benefits and a collaborative work environment are also offered.
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