Middle​/Senior End-User Support Engineer

Middle/Senior End-User Support Engineer – Join our team as a Senior End-User Support Engineer
, where you’ll play a critical role in transforming laboratory IT infrastructure to support cutting-edge scientific research. This temporary position offers the opportunity to provide Level 3 technical expertise while driving digital innovation in laboratory operations.

Please note that this position is temporary.

• Provide Level 3 technical support and operational management for laboratory IT infrastructure
• Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software
• Collaborate with scientists, facilities, and IT teams to deliver new laboratory systems and upgrades
• Maintain and update Inventory/CMDB for all lab IT assets
• Work closely with vendors and remote support teams to ensure high availability of lab solutions
• Identify and implement process improvements and automation opportunities
• Ensure compliance with IT service delivery standards and business requirements

• Deploy & upgrade Operating Systems (OS) expertise
• Infrastructure support experience (general IT infrastructure)
• Windows 11 proficiency
• Bash scripting capabilities
• Power Shell scripting skills
• Proven Level 3 IT infrastructure and operations support experience
• Strong technical troubleshooting and problem resolution background
• IT service delivery and vendor management experience

• Health benefits:
  
  High Deductible Health Plan with an attached HSA (Health Savings Account) which includes Pharmacy coverage, after 60 days from start of employment
• Condition Management resources
• Family Planning resources
• Dental Plan
• Vision Plan

Mid‑Senior level

Temporary

Information Technology

Software Development