ServiceNow Architect

Job :
Waltham, MA

Employment Type:

Full Time Company: SRI Tech Solutions

Job TItle:

Service Now Architect Location – (Waltham, MA – as weekly once or twice to office) .

Job Summary:

We are seeking an experienced Service Now Technical Architect specializing in Foundation Data and Common Service Data Model (CSDM) to lead the design, governance, and implementation of a standardized data model across our Service Now platform. The ideal candidate will have deep technical expertise in Service Now, a solid understanding of enterprise architecture principles, and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health, service mapping, and platform-wide governance.

Key Responsibilities:

Define and govern the Service Now Foundation Data model (companies, locations, cost centers, departments, users, groups, etc.).Design and implement CSDM-compliant data models to support ITSM, ITOM, APM, Sec Ops, and other modules.

Act as a key advisor for CMDB health, data integrity, and CI class modeling based on CSDM best practices.

Collaborate with Service Now product owners and stakeholders to define data ownership, lifecycle, and integration strategies.

Review, evaluate, and recommend improvements to existing Service Now architecture, focusing on data model alignment.

Partner with integration architects and developers to ensure external data sources feeding into the CMDB align with CSDM and Foundation Data standards.

Lead CSDM enablement sessions, data workshops, and training for internal teams and stakeholders.

Establish governance models for data ownership, stewardship, and compliance.

Define and track KPIs related to CMDB health, data quality, and model compliance using dashboards and Performance Analytics.

Stay current with Service Now releases and CSDM roadmap updates, and drive adoption of new capabilities.

Required Skills &

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or related field;
Master’s degree preferred.
10+ years of Service Now experience, including at least 5+ years in a Technical Architect role.

Deep knowledge of Service Now CSDM, CMDB, and Foundation Data constructs.

Experience implementing and governing Foundation Data across large enterprise environments.

Proficient with Service Now modules such as ITSM, ITOM, APM, and SAM.Strong understanding of data modeling, relational data concepts, and service mapping.

Hands-on experience with Discovery, Integration Hub, MID Servers, and 3rd-party integrations.

Familiarity with frameworks like ITIL, TOGAF, and COBIT.Excellent stakeholder communication, documentation, and presentation skills.

Preferred Qualifications:

Service Now Certified System Administrator (CSA)
Service Now Certified Implementation Specialist (CIS) – CSM, ITSM, or CMDBService

Now Certified Application Developer (CAD)
Service Now CSDM and CMDB Health certifications or trainings

Experience with Performance Analytics and/or Reporting toolsSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.