Senior Principal Systems and Storage Engineer

Job Category:
Information Technology

Location:

US
- Massachusetts
- Waltham

Pega is on the cutting edge of enterprise technology, and this is your opportunity to work alongside experienced infrastructure professionals supporting a global organization. As a Senior Principal Systems and Storage Engineer, you will be a senior individual contributor within our Infrastructure organization, helping ensure our cloud and data center environments are operationally sound, well architected, and cost efficient.

Our team partners closely with engineering, platform, and business stakeholders to deliver reliable systems while continuously improving visibility, governance, and operational discipline.

This role is onsite in Waltham 1 day per week.

In this role, you will serve as a trusted technical advisor for cloud and infrastructure operations. You will bring deep systems, storage, and architectural knowledge to support AWS usage, guide infrastructure decisions, and ensure costs are continuously reviewed and optimized.

You will help shape how we operate and govern hybrid environments—balancing cloud and on‑prem infrastructure—and be responsible for hands‑on cloud provisioning and automation. When needed, you will also provide direct operational coverage for physical data center issues to ensure continuity and rapid resolution.

• Lead design and implementation following AWS best practices and AWS Well‑Architected Framework pillars for implementing solutions, ensuring a well‑designed, secure, reliable, performant, cost effective and efficient environment
• Hands‑on execution in AWS, serving as an informed point of contact for architecture, security, reliability, operational considerations, and cost impact
• Partner closely with stakeholders to deliver secure, resilient, cost effective, infrastructure architectures following industry best practices
• Apply and reinforce AWS architectural best practices and performing provisioning, scripting, or deployment work
• Own in‑depth, continuous cloud cost analysis, identifying inefficiencies, anomalies, and opportunities for ongoing optimization
• Drive a culture of continuous cost improvement, ensuring infrastructure spend does not go unchecked
• Provide senior operational oversight for systems, storage, and infrastructure services across cloud and on‑prem environments
• Support incident response and escalation, ensuring issues are investigated, communicated, and resolved effectively
• Provide hands‑on coordination and coverage for data center operational needs, such as hardware failures and vendor dispatch to facilities (e.g., Markley)
• Maintain and improve operational documentation, standards, and governance processes
• Support AWS in all capacities

• A senior‑level infrastructure professional with strong operational judgment
• Comfortable advising and presenting on AWS architecture and cost while performing hands‑on cloud engineering
• Highly analytical, with a strong focus on cost visibility and optimization
• Calm, methodical, and effective during incidents and escalations
• Collaborative and able to communicate clearly with both technical and non‑technical stakeholders
• Detail‑oriented, organized, and focused on operational excellence

• 5+ years of experience in direct cloud operations
• 5+ years of experience in systems, storage and infrastructure
• Strong understanding of AWS architecture services, and cost models
• Proven experience performing detailed infrastructure and cloud cost analysis
• Experience supporting hybrid environments, including cloud and enterprise data centers
• Hands‑on exposure to data center operations and vendor coordination
• Strong documentation and process improvement…