Senior Manager, Web UX and Design

The Senior Manager, Web Strategy & Experience leads the strategy, user experience, digital design, publishing operations, and optimization of Pega's web ecosystem. This leader oversees multidisciplinary teams spanning web strategy, design/UX, publishing, and site operations while driving digital transformation, AI-enabled innovation, and customer-centric experiences that deliver measurable business outcomes.

As the Senior Manager, Web Strategy & Experience, you will lead the strategy, governance, design direction, publishing operations, and continuous improvement of Pega's digital experiences. You will oversee the teams responsible for web strategy, digital design/UX, and website publishing, ensuring that every aspect of the digital experience supports business objectives while delivering exceptional customer experiences.

You will be responsible for defining how visitors discover, navigate, consume, and engage with content across  Through close partnership with Brand, Product Marketing, Industry Marketing, Creative, Analytics, and Technology teams, you will drive the evolution of Pega's digital ecosystem while establishing scalable operating models that improve quality, efficiency, and business impact.

• Define and execute the strategic vision for  and related digital experiences.
• Establish digital experience frameworks that improve customer journeys, content discoverability, engagement, and conversion.
• Drive website evolution initiatives including navigation strategy, information architecture, content ecosystems, and page experience improvements.
• Ensure digital experiences align with Pega's growth objectives, customer needs, and brand strategy.
• Develop and maintain governance models that balance innovation, scalability, and operational excellence.

• Provide leadership and direction for the UX and Digital Design function.
• Partner with the Senior Manager, UX & Design to establish experience design standards, design systems, accessibility practices, and user-centered design methodologies.
• Ensure user experience considerations are embedded throughout the digital planning and development process.
• Champion customer-centric design principles and advocate for intuitive, engaging, and accessible experiences.
• Guide prioritization of design resources across strategic initiatives, campaigns, and optimization efforts.
• Foster collaboration between UX, Brand, Creative, Content, and Development teams to deliver cohesive digital experiences.

You are an experienced digital leader who understands how strategy, user experience, design, content, technology, and operations come together to create exceptional customer experiences. You are equally comfortable discussing executive priorities, customer journeys, design systems, publishing workflows, governance models, and performance metrics.

You have a proven ability to lead multidisciplinary teams, influence stakeholders across the organization, and drive transformational digital initiatives that produce measurable business outcomes.

• 10+ years of experience in digital marketing, web strategy, digital experience, UX, digital operations, or related disciplines—ideally in a B2B environment.
• 5+ years of experience leading multidisciplinary teams and people managers.
• Experience managing enterprise-scale websites and digital experience platforms.
• Demonstrated success leading cross-functional initiatives involving designers, developers, content strategists, marketers, and technical teams.
• Strong understanding of web technologies, including content management systems, web publishing workflows, accessibility standards, information architecture, HTML, CSS, JavaScript, SEO, AEO,…