Senior AI Adoption Architect & Escalations Leader
Listed on 2026-11-05
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
Service Now, Inc. is seeking a highly senior Product Success Technical Director – AI Adoption Engineering. The role leads the most challenging agentic escalations, owning path-to-green for at-risk AI deployments and serving as the calm, credible technical voice with customer executives.
You will set architectural direction, drive cross-functional resolution, and elevate team technical excellence through reusable patterns and governance for enterprise-scale AI platforms.
Step into the Senior AI Adoption Architect & Escalations Leader role at Service Now, Inc. in Waltham, MA, United States and grow with us.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior AI Adoption Architect & Escalations Leader role in the description above.
We appreciate your interest in this position.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).