Group Special Investigations Unit Case Manager

Group 1001 Special Investigations Unit Case Manager

Anne Farina | Published on 4/22/2025

The Special Investigations Unit (“SIU”) for Group 1001 Life & Annuity business unit operates under the direction of a senior member of the Law and Compliance Department. The Special Investigations Unit Case Manager will play a key role investigating suspicious activity, recommending remediations, and communicating with clients and their financial advisors. The SIU Case Manager collaborates with the organization’s Operations and Security functions to recommend and develop anti-fraud measures and controls.

This position will also be responsible for SIU-related state and federal regulatory filings and will participate in and help develop various employee fraud training programs. The ideal candidate will also assume responsibility for the management of special projects, including responding to subpoenas, record requests, liens, and levies.

This position will report to the Director, Special Investigations Unit/Head of Litigation Group 1001 Life & Annuity.

• Conduct comprehensive investigations and suspicious activity across multiple media (emails, phone calls, requests for monetary transactions).
• Compile and analyze complex data, identify patterns, and draw logical conclusions.
• Create detailed investigative reports documenting findings, evidence, and recommendations for further action.
• Identify trends and patterns of fraud to develop strategies to prevent future fraudulent activity.
• Manage annual reporting and ad hoc regulatory filings; maintain associated metrics.
• Responsible for state insurance department regulatory filings or other types of regulatory submissions.
• Maintain technical knowledge through business reading, professional development, and participation of industry forums.
• Provide litigation support, including issuance of legal hold notices, e‑discovery matters, tracking matters for internal and external reporting, and assisting with processing/payment of legal invoices.
• Manage relationships with key stakeholders.
• Assist with ad hoc projects, special project work, and various Law and Compliance Department initiatives.

• Bachelor's Degree preferred and/or 3+ years fraud investigation experience.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word) and online legal research tools.
• Prior experience managing competing priorities under tight deadlines.
• Self‑starter with ability to manage a high volume of cases with strong attention to details.
• Proofread typed material for contextual, grammatical, typographical or spelling errors.
• Strong interpersonal skills, including communicating in person, by e‑mail and by telephone.

The position is hybrid in our Zionsville, IN or Waltham, MA, office. We are ideally seeking candidates located in the Waltham metro.

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