Procurement Operations Specialist

Support critical procurement operations for a leading SaaS organization as a Procurement Operations Specialist. This contract role is ideal for a detail-oriented professional who can manage purchasing requests, supplier and invoice follow-up, procurement tickets, and purchase order workflows while helping improve team efficiency through practical applications of artificial intelligence.

Working closely with procurement and cross-functional stakeholders, you will keep daily operations organized, responsive, and accurate while contributing to the adoption of approved AI tools and streamlined workflows.

• Professional experience in procurement operations, purchasing, or a related function
• Experience managing procurement requests and resolving service or support tickets
• Knowledge of purchase orders, supplier coordination, invoice follow-up, and routine purchasing activities
• Strong organizational skills with the ability to manage ticket queues, documentation, and handoffs
• High level of accuracy, responsiveness, and attention to detail
• Experience using procurement, purchasing, or enterprise business systems
• Practical experience with artificial intelligence tools or AI-enabled workflows
• Strong written and verbal communication skills
• Ability to work independently and collaborate effectively with internal stakeholders

• Experience with Freshworks or a similar ticketing platform
• Experience with Coupa or another procurement management system
• Familiarity with ChatGPT or Claude
• Experience reviewing contracts, statements of work, or business terms
• Experience testing AI use cases, documenting workflows, or supporting AI adoption
• SaaS industry experience
• Familiarity with supplier onboarding, purchase requisitions, or procure-to-pay processes

• Bachelor’s degree in business, supply chain, procurement, finance, or a related field preferred
• Prior experience in procurement operations, purchasing, accounts payable support, or supplier management preferred
• Experience supporting process improvement or system implementation initiatives is beneficial

• Contract position expected to last approximately 3–4 months
• Hybrid schedule with three days onsite each week:
  Tuesday through Thursday
• Work location options:
  Austen, TX, or Waltham, MA
• Candidates working from the Waltham location must be available during Eastern Time hours
• Ability to work a full-time, 40-hour workweek
• Target start date:
  December 1
• Background check and drug screening required