Program Director

About WATCH CDC

WATCH is a nonprofit organization whose mission is to work towards a more just community in the Waltham area by promoting affordable housing, providing adult education and leadership development, and empowering underrepresented residents through civic engagement. More information chcdc.org

The Program Director provides strategic leadership, staff supervision, and program oversight to ensure high-quality service delivery and alignment with the organization’s mission and goals. This is a full‑time leadership position responsible for staff management, program implementation, compliance, and cross‑departmental coordination. This is an in‑person, full‑time 32‑hour a week position in Waltham, MA. Start date February 16, 2026.

• Supervise, manage, and support the professional development of staff, including onboarding and training of new employees.
• Hold monthly supervisory meetings and check‑ins as needed with program lead staff.
• Facilitate bi‑weekly all‑staff meetings.
• Complete six‑month evaluations for new staff and annual performance evaluations for all program staff.
• Lead staff training as needed and coordinate twice‑yearly staff social gatherings.
• Supervise administrative interns.
• Ensure all staff have current, signed job descriptions on file.
• Coordinate with the HR consultant on personnel matters.
• Review and respond to Paid Medical and Family Leave (PMFL) requests.
• Provide recommendations for updates to the Employee Handbook.

• Monitor ongoing Housing Clinic needs and ensure appropriate coverage when staff are out.
• Supervise Housing Clinic staff and interns.
• Manage or oversee emergency housing cases as needed.
• Manage relationships with external partners and contracted consultants.
• Participate in agency partner collaborative meetings.
• Ensure completion of all required reports and compliance documentation.
• Represent WATCH at funder convenings and external meetings.
• Provide direct support to staff to ensure program milestones and deliverables are met.
• Review applications for tenant assistance fund and recommend action.
• Oversee program data collection to meet grant requirements and board reporting needs.
• Create Salesforce lists and reports to support program staff and organizational planning.
• Annual meeting: collaborate with the Director of Operations to prepare invitations, send e‑news invitations, develop the program agenda, prepare board election materials, and ensure a successful event.
• Strategic planning: work with Executive Director to lead and implement a strategic planning process every three years, incorporating input from staff and clients.

• Five years of experience or more in a Program Director or similar position.
• Experience in customer service or community outreach to a diverse community.
• Strong written and verbal communication skills.
• Proficiency with Salesforce Customer Relationship Management (CRM), Microsoft Office Suite and Google Docs, and experience with data tracking.

• Interest in and passion for social justice.
• Experience in a non‑profit setting meeting community needs of a diverse community.
• Familiarity with the Waltham or Metrowest community.
• Bilingual in Spanish, Haitian Creole, or other.

• Paid vacation starting at 3 weeks a year, increasing to 5 weeks a year at 5 years of employment.
• Individual health and dental insurance paid at 80% or reimbursed.
• Paid sick time of 12 days a year.
• Employer contribution to 403b of at least 3% of salary per year.
• 13 paid holidays, 2 personal days a year.
• Starting salary for this position is $70,000 per year. This position is salaried, non‑exempt.

The Program Director position is 100% in person (10:00 am – 4:00 pm) at the WATCH Office in Waltham.

Recognizing that people bring skills that have been developed outside the scope of a job, we take a holistic approach to recruitment that considers life experience and community engagement, in addition to professional experience. We want applicants to bring their whole selves to this process, and we encourage…