FOH Supervisor

Job Overview

Apply for the FOH Supervisor role at ISS Facility Services – North America. The FOH Supervisor drives customer service, employee engagement, safety programs, signage, and micro‑kitchen supervision to satisfy client and customer needs through high‑quality, cost‑effective food service operations.

The FOH Supervisor must meet client and customer needs by delivering outstanding food service operations while ensuring safety, sanitation, and training.

• Effective team building
• Resolve customer complaints or issues
• Adhere to all food safety regulations
• Handle staff scheduling
• Hire and train new employees

• Work with the GM and Executive Chef on team programming and safety
• Collaborate with the GM on assigned duties

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Leadership experience

• Day‑to‑day support of all front‑of‑house and micro‑kitchen activities
• Complete tasks assigned by the Food Service Manager or General Manager
• Comply with all SERV Safe and HACCP programs and standards
• Build strong customer relationships and deliver customer‑centric solutions
• Develop good customer relationships and address service needs
• Demonstrate accountability and self‑awareness
• Build teams that are customer focused and solutions oriented while remaining flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory at established levels

• Work up to 8 hours a day on your feet, excluding breaks
• Lift a minimum of 25 lbs
• Adhere to dress code
• Work under pressure and time deadlines during peak periods

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

Annual salary range: $24.00 per hour – $25.00 per hour. Final compensation will be determined based on experience and skills and may vary from the range listed above.

Mon‑Fri, 6:00 am – 3:00 pm.

Mid‑Senior level

Full‑time

Management and Manufacturing

Facilities Services

ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.