Customer Success Manager III

Company: Zoom Info

Location: Waltham, MA (Hybrid)

Salary Range: $70,896 - $111,408 per year + bonus, commission, equity, and benefits

Job Type: Full-time

Zoom Info is seeking a Customer Success Manager III to drive product adoption, retention, and growth by building strong relationships with strategic enterprise customers. This role focuses on account management, customer engagement, and success planning to maximize the value customers receive from Zoom Info’s Go-To-Market Intelligence Platform.

• Act as a strategic advisor for enterprise customers, ensuring they achieve full business value from Zoom Info.
• Build and maintain trusted relationships with key stakeholders and executive sponsors.
• Proactively identify opportunities for expansion and mitigate churn risks.
• Develop and execute customer success strategies, including business reviews and adoption plans.
• Partner with internal teams to align account activities with customer business goals.
• Track product adoption trends, provide recommendations, and educate customers on new features.
• Identify renewal risks and collaborate with internal teams to ensure successful contract renewals.
• Collect customer feedback and relay insights to improve products and services.

• 2+ years of experience in customer success, account management, or sales in a SaaS environment.
• 2+ years of experience managing Enterprise-level accounts.
• Strong understanding of B2B sales, revenue operations, and customer enablement.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to manage multiple accounts and projects simultaneously.
• Experience with customer success methodologies and sales playbooks (e.g., Sandler, Winning By Design, MEDDIC) is a plus.
• Bachelor’s or Master’s degree preferred.
• Ability to work at least three days per week from Zoom Info’s office.

• Comprehensive onboarding and ongoing training to ensure success.
• Work with a market-leading product (recognized by G2 awards).
• Competitive salary, bonus, commission, and equity opportunities.
• Health & wellness benefits, including medical, dental, vision, 401k matching, and parental leave.
• Family support benefits, wellness programs, and optional perks like pet insurance and legal support.

Zoom Info is an equal opportunity employer and values diversity in its workforce.