Resident Service Assistant

OPPORTUNITY AWAITS AT MORRO - Resident Service Assistant

Building from our successful student product Scape is creating a new way to live. Welcome to considered Living. Our design-led properties have everything residents need to feel ughtfully designed and created with the resident in mind, we put personal space first whilst providing access to a variety of shared social spaces. All of our buildings have a state-of-the-art fitness studio, cinema room, family-style kitchen, co-working spaces and communal areas to relax in.

Once settled, residents can take advantage of a range of services including regular fresh grocery deliveries, laundry services and access to a personal trainer.

Location: The Altham, Walthamstow

Hours: 16 hours per week, shift patterns to cover Monday - Sunday

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As a Resident Service Assistant your main responsibilities include:

• Providing a knowledgeable and friendly welcome to all residents and guest in person, via email or over the phone
• To represent the Morro brand at all times
• Keeping the booking system updated
• Assist with conducting inventory and check out reports
• Welcoming and carrying out building inductions with new residents
• Carrying out tours of the building with excellent knowledge of the properties, facilities and offerings at Morro.
• Promoting and occasionally processing sales to potential residents
• Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries
• Deliver parcels to residents’ homes
• Maintaining residents’ privacy at all times
• Treating company documents as private and confidential in compliance with the data protection act
• Responsibly handling cash payments, logging them and cashing up
• Communicating with colleagues and handing over vital information
• Treating company documents as private and confidential in compliance with the data protection act
• Responsibly handling cash payments, logging them and cashing up
• Keeping the reception desk and entrance lobby clean and tidy at all times
• Greeting contractors and making sure they have signed in and informing the Maintenance Manager of their arrival
• To support the wider team as and when required including completing shifts, covering holidays and supporting residents’ questions and requests
• To undertake any duties as and when required that are commensurate with the role

Health and Safety:

• Understanding and following our health and safety policies, operational procedures, risk assessments and method statements
• Carrying out building walks daily, and report any problems relating to health and safety, maintenance or cleaning
• Raising maintenance requests, general maintenance and communicating with our maintenance team
• Completing all tasks with the required paperwork
• Understanding the changing needs of our residents, adapting to meet and exceed their needs
• Taking relevant training as instructed by any senior manager
• Reporting incidents and accidents to your manager
• Responding to and logging enquiries, working with your manager where needed
• To keep accurate records of incidents and/or concerns relating to our residents as advised by the General Manager

Resident Engagement:

• Ensure the circulation and distribution of all relevant notices, letters and information to all residents
• To maintain notice boards in the communal parts of the building on a weekly basis
• Assist in planning, organising and hosting resident events
• Promote and contribute to resident retention, and encourage positive reviews
• Manage, log and resolve complaints professionally and compassionately, escalating them to the General Manager for resolution if required
• Treating company documents as private and confidential in compliance with the data protection act
• Responsibly handling cash payments, logging them and cashing up

Key skills and attributes:

• Previous experience working for a premium brand an advantage
• Previous experience in either PBSA, BTR or similar environment is an advantage
• A strong team player who thrives in a collaborative environment
• Well-presented and professional at all times
• Excellent written and verbal communication skills
• Friendly, personable, and approachable
• A flexible, hands on individual who is happy to get involved in all areas of the business as required
• Detail-oriented, efficient and organised
• Excellent problem solving and time management skills
• Previous reception experiences an advantage

If you think you have what it takes to be the next Morro Resident Service Assistant contact us now.