Resident Service Assistant - Nights

Building from our successful student product Scape is creating a new way to live. Welcome to considered Living. Our design-led properties have everything residents need to feel ughtfully designed and created with the resident in mind, we put personal space first whilst providing access to a variety of shared social spaces. All of our buildings have a state-of-the-art fitness studio, cinema room, family-style kitchen, co-working spaces and communal areas to relax in.

Once settled, residents can take advantage of a range of services including regular fresh grocery deliveries, laundry services and access to a personal trainer.

The Altham, Walthamstow

38.5 hours per week, shift patterns to cover Monday - Sunday

This is a lone working role and will require a DBS check.

• Providing a knowledgeable and friendly welcome to all residents and guests whether in person, via email or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for residents and identifying general building maintenance issues
• Reporting incidents and accidents to your line manager
• Responding to and logging enquiries, working with your General Manager where needed
• Handling, resolving and logging complaints professionally and compassionately, escalating them to the General Manager for resolution if required
• Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries
• Participate in any training sessions as required
• To undertake any other duties as and when required that are commensurate with the role