Audience Team Member: Soho Theatre

Walthamstow Salary: £13.85 per hour from April Contract type: Casual Hours: Flexible

Acting as the public face of Soho Theatre Walthamstow, welcoming the public, checking tickets and seating patrons, dealing with ticket enquiries and sales, delivering excellent customer service to our audiences and ensuring the safety, security and comfort of our artists and the public.

Overview

This is a hugely exciting opportunity to be a key part of the team opening the new Soho Theatre Walthamstow. You will be integral in supporting all activity in this beautiful Grade II
* listed building, including our 960 seat theatre as well as our studios and front of house spaces.

Our Audience Experience Team are essential in creating a great night out for audiences visiting Soho Theatre Walthamstow. They are the first point of contact for our audience and help welcome them in to the venue, answering questions and reporting on feedback, dealing with ticket enquiries, navigating the audience journey around our building, selling tickets, merchandise and memberships, and upholding excellent health and safety standards.

The Audience Experience Team are also keen to ensuring all our artists have a positive experience with STW.

We’re looking for friendly and approachable people, with great communication skills, who enjoy working with the general public. You’ll be great at getting people to where they need to go and safely exiting them too. If you’re able to multi-task, think on your feet and do it all with a cheerful smile, you’re just the kind of person we’re looking for.

Venue & the Public

• Be the primary point-of-contact for audiences ensuring they are treated with the highest standards of customer service.
• Support the Audience Management Team in the management of audiences, queues, ticket-checking, ticket enquiries and supervision during performances and hires.
• Ensure public areas are kept tidy, clean and presentable and reporting anything unsafe to your Audience Experience Manager.
• Address any customer queries and complaints with a proactive approach and escalate where appropriate.
• Respond to any patron access needs and support in facilitating captioned, BSL interpreted and audio-described performances for access patrons or performers using our venue.
• Be familiar with Soho Theatre Walthamstow’s emergency and evacuation procedures and assist with all evacuations of the building.
• Ensure that Soho Theatre Walthamstow is a welcoming, positive inclusive place to visit.
• Promote the sale of tickets, pre-order drinks and memberships.

Programme

• Be knowledgeable of the artistic programme and brand values of Soho Theatre Walthamstow.
• Support and welcome artists and companies as applicable.
• Promote collaborative working relationships across all internal colleagues, artists, producers and visiting companies.

Health & Safety

• Read and actively implement Soho Theatre’s policies, including the Health & Safety and Safeguarding Policies in all areas. Ensure all work is carried out in a safe and secure manner and inform Audience Team management in the case of any uncertainty.

General

• Support the aims and objectives of Soho Theatre Walthamstow, both internally and externally.
• Represent Soho Theatre with external stakeholders and the wider arts community, building constructive relationships to further the work and profile of Soho Theatre.
• Attend staff training as required.
• Champion and promote the values and behaviours of Soho Theatre Walthamstow, encouraging diversity and inclusion and acting as an ambassador for the organisation.
• Uphold the Company’s equal opportunities, access and diversity.
• Remain fully aware of Soho Theatre Walthamstow’s activities and programme of events at all times.
• Any other duties that may be reasonably required.

This is a guide to the nature of the work required. It is not wholly comprehensive or restrictive and may be reviewed with the post holder and the line manager from time to time.

You can submit your application in written or video/audio form.

Written Form

Simply complete the application form at the bottom of this page and send it to  with job code STWAETM
25 in the subject line.

Video or Audio Applications

You…