Customer Water Quality Officer

Reporting to Pertemps Thames Water, the Customer Water Quality Officer will be based at Woodford on a full-time contract, with a competitive starting salary of £29,349 per annum. The post holder travels between customer premises and operational sites, collecting and testing samples from treatment centres, reservoirs and the wider network to confirm supplies remain clean, safe and compliant. Strong communication, accuracy and record-keeping matter greatly, since findings are shared with colleagues and residents.

Working within a supportive team across a broad patch, the officer helps safeguard public health, answering customer concerns and ensuring every result meets rigorous regulatory standards. This is a fantastic opportunity to step right into the heart of our operation, representing Thames Water out in the field and playing a vital role in safeguarding the quality of our water. Every year, we carry out over 500,000 checks on samples taken from treatment centres, reservoirs, and across our network — all to ensure the water reaching our customers’ taps is clean, safe, and of the highest standard.

If you want a role where your work genuinely matters and your contribution is felt across entire communities, this is your chance to make a real difference.

You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area. Your main job will be testing water samples in domestic homes and businesses. You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards. You might also assist with investigating supply issues or customer complaints now and again.

Base

Location:

Woodford - E17 4AE

Working Hours:

38 hours a week – 8am - 4pm on normal days 8am - 5.15pm on a rostered day plus any call outs 8am - 3.15pm at weekends plus any call outs

We need someone who’s done a bit of driving and is confident in a medium-sized vehicle in busy areas with high volume of traffic. You will have a customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses. You must have a clean manual driving licence. Good at planning your routes, are organised and happy to set up your day and work by yourself.

It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn. Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.

Competitive starting salary of £29,349 per annum. Use of a company van for business purposes. Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to…