Head of Planned Works

Walthamstow, Greater London, United Kingdom

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Organisation
:
London Borough of Waltham Forest

Contract Type: Full Time/Permanent

Working hours per week: 36 (Hybrid - minimum of three days a week in the office)

Final date to receive applications: 30/03/2026

Proposed Interview Date(s): TBC

Reference:1996

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well‑being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recr so we can arrange an alternative application method.

About the role:

We are seeking an inspiring and highly skilled leader to take responsibility for delivering an outstanding planned works service that truly enhances the homes and lives of our residents.

As Head of Planned Works
, you will provide both strategic direction and hands‑on operational oversight for our planned maintenance and capital investment programs. You will ensure the effective planning, delivery, and quality assurance of a wide range of improvement projects driving high standards, robust compliance, and value for money across all areas of the service.

Working closely with internal teams, contractors, and key partners, you will champion excellent customer experience and foster strong collaborative relationships that support the smooth delivery of works. You will manage budgets with confidence, monitor performance rigorously, and ensure all projects are completed safely, efficiently, and to the highest professional standards.

Your leadership will play a vital role in embedding innovation, sustainability, and continuous improvement within our service. From exploring new technologies and materials to shaping long‑term investment planning, you will help create a modern, forward‑thinking approach to asset management that delivers lasting positive outcomes for our communities.

This is an exciting and influential role for a proactive, solutions‑focused leader who is passionate about delivering high‑quality, resident‑centred services. If you thrive in a fast‑paced environment, bring fresh ideas, and are committed to excellence in service delivery, we would be delighted to hear from you.

Lead and manage all planned works, translating business objectives and strategies into effective service delivery.

Oversee the major works programme and ensure it aligns with LBWF’s long‑term business plans.

Define short and long‑term objectives, forecast against a 5‑year investment budget, and maintain a rolling 2‑year programme.

Manage budgets across all cost centres, assisting with annual budget setting and making strategic decisions.

Lead a team of project managers to deliver major works programmes efficiently.

Ensure compliance with the Section 20 process for Housing Assets, including cost‑sharing with Finance and Home ownership teams.

Build and maintain strong relationships with stakeholders, attending resident and tenant meetings (including evenings and AGMs).

Coordinate data and information across teams and departments to support effective decision‑making.

Manage contractors and consultants to meet business needs and deliver high‑quality outcomes.

Ensure delivery of Decent Homes Standard across all planned works.

Participate in the Out of Hours Service duty rota as required.

About You

Proven experience in managing large‑scale planned works or capital investment programmes.

Strong leadership and team…