Maximisation Officer

Walthamstow, Greater London, United Kingdom

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Organisation
:
London Borough of Waltham Forest

Contract Type:Fixed Term Contract (12 months)

Working hours per week: 36

Final date to receive applications: 25/02/2026

Proposed Interview Date(s): TBC

Reference:2012

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident‑focused, insight‑led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well‑being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recr so we can arrange an alternative application method.

As an Income Maximisation Officer, you will help residents improve their financial stability so they can sustain their tenancies and avoid homelessness. You will assess household income, identify benefit entitlements, submit claims, and provide advice on Universal Credit, Housing Benefit, Council Tax Reduction and other financial support.

You will support residents with budgeting, accessing grants, and applying for the Flexible Support Fund, including assistance with rent arrears. You will work closely with Housing teams, and external agencies to resolve complex cases and advocate for residents where needed.

The role involves maintaining accurate case records, producing action plans, and contributing to early‑intervention and prevention work across the service. Strong communication skills and the ability to explain benefit decisions clearly are essential.

• Provide expert advice on income‑related support, including welfare benefits, tax credits, grants and allowances, ensuring residents at risk of homelessness receive accurate and timely guidance.
• Conduct visits, interviews and case assessments to identify financial needs, develop tailored action plans and deliver targeted interventions that help residents maximise income and sustain their accommodation.
• Identify residents requiring support through referrals, data‑analysis tools and community engagement, ensuring early and proactive intervention.
• Build and maintain effective partnerships with the DWP, Citizens Advice, Housing Benefits, credit unions and voluntary and statutory agencies to coordinate support and secure positive outcomes for residents.
• Maintain up‑to‑date knowledge of income‑related legislation and welfare reforms, communicating complex information clearly to residents, colleagues and partner organisations.
• Keep accurate case records, prepare reports and ensure all work complies with Council policies, safeguarding requirements and relevant housing legislation.

• Support income‑maximisation initiatives within the Housing Sustainment Team, contributing to prevention‑focused approaches that reduce the risk of homelessness.
• Build local community networks and utilise community assets to improve access to financial resources, support services and sustainable solutions for residents.

To be considered for this position, you should meet the following requirements:

• 5 GCSEs (or equivalent) including Maths and English.
• A degree, equivalent qualification, or relevant vocational qualification in a related field.
• Evidence of ongoing Continuous Professional Development.

• Experience providing advice on income maximisation, welfare benefits and financial support, ideally within a housing or community‑based environment.
• Experience working directly with individuals and families from diverse backgrounds…