Customer Service Apprentice - Level 3

As a Customer Service Apprentice, you’ll develop the skills and experience to succeed in a dynamic, customer-focused environment.

This apprenticeship offers the chance to learn from experienced professionals, strengthen your communication and problem-solving abilities, and play an important role in creating positive experiences for our customers.

Responsibilities include but are not limited to the below.

• Acting as the first point of contact for customers, providing friendly and helpful support.
• Handling enquiries and resolving issues via phone, email, or in-person interactions
• Working with the team to create a positive customer experience at every stage
• Keeping accurate records of customer interactions and feedback
• Collaborating with other departments to ensure smooth service delivery
• Ordering materials and equipment to keep projects on track
• Logging jobs, uploading documents, and keeping systems updated
• Responding to queries and scheduling contractors
• Raising purchase orders accurately
• Preparing clear and concise reports
• Coordinating contractor bookings
• Completing administrative tasks within agreed timelines

The role of an Administrator is an important one, as they ensure the proper flow of office procedures and support various departments while maintaining a positive and friendly attitude.

As an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3

• Level 2 Functional Skills in English & Maths (if required)
• Level 3 in Business Administration

18 Months