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Mental Health Professional; MHP Case Manager

Job in Walton-on-Thames, Surrey County, KT12, England, UK
Listing for: Downtown Emergency Service Center
Full Time position
Listed on 2026-03-11
Job specializations:
  • Healthcare
    Mental Health, Community Health
Job Description & How to Apply Below
Position: Mental Health Professional (MHP) Case Manager

Description

Days Off: Friday, Saturday

Shift: Office Day (8am - 4pm)

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region’s leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

About PACT:

The Program for Assertive Community Treatment (PACT) is a nationally recognized, evidence-based approach to mental health treatment which utilizes a highly collaborative model to positively impact the lives of individuals challenged by the most severe and persistent mental illnesses.

The DESC PACT team is centered in the concept that recovery is more successful when all providers work closely together to provide integrated support services for all aspects of participant’s lives, including medication, therapy, social support, employment and housing.

Team scheduling requirements reflect this commitment to provide participants with intensive wrap‑around, 24/7 services at their homes and in a variety of community settings. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on‑call rotations to provide 24‑hour crisis coverage.

MAJOR

JOB RESPONSIBILITIES:

  • Provide ongoing assessment of participants’ mental illness symptoms and make appropriate changes in treatment plans as soon as they are needed.
  • Provide psycho‑education to enable participants to identify their mental illness symptoms and integrate CD services as appropriate.
  • Promote participants’ personal growth and development by assisting participants to adapt to and cope with internal and external stressors.
  • Provide individualized assessments, counseling, supportive therapy, coaching and/or side‑by‑side support to clients to assist their development in the areas of activities of daily living, social & interpersonal relationships, general time management and basic employment skills.
  • Plan, structure & support community‑based activities such as obtaining and setting up housing, grocery shopping, nutrition assistance, house cleaning and other household activities, money management, social activities, and vocational support.
  • Coordinate with outside service providers including inpatient and outpatient treatment services, social security, veterans’ benefits, legal and advocacy services, and personal primary care medical and dental providers.
  • Provide practical help and supports, advocacy, coordination, side‑by‑side individualized support, problem‑solving, direct assistance, training, and supervision to help participants obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements or housing subsidies; money management services (e.g. payee ships); and transportation.

SPECIALTY AREA:

  • Provide direct clinical services including individual supportive therapy and psychotherapy to participants on an individual, group, and family basis in the office and in community settings.
  • Utilize a stage‑based treatment model that is non‑confrontational, considers interactions of mental illness and substance abuse, and has participant‑determined goals. Be comfortable with Harm…
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