Service Desk Manager: Lead MSP Support & SLA Excellence
Listed on 2026-10-10
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IT/Tech
HelpDesk/Support, IT Support
Proactive Appointments is seeking an experienced Service Desk Manager to lead and develop a busy MSP Service Desk in Walton-on-Thames. You will manage 6-8 Service Desk Engineers, ensuring high-quality IT support, strong customer service and KPI performance.
Key responsibilities include coaching the team, SLA monitoring, incident escalation, ITIL alignment and driving continual service improvement while producing senior management reports. A customer-focused, collaborative lead is essential.
Consider building your career as a Service Desk Manager:
Lead MSP Support & SLA Excellence at Proactive Appointments.
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This posting is for the Service Desk Manager:
Lead MSP Support & SLA Excellence role at Proactive Appointments, based in Walton-on-Thames, England, United Kingdom.
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