Club Manager

We are seeking a dynamicClub Managerto lead our Walton-On-Thames club, ensuring it meets all performance targets and operational standards. This is a pivotal role, accountable for the club’s marketing, financial management, staffing, and compliance with Health & Safety regulations.

Working closely with the central membership services team and the wider support functions, the Club Manager will lead local operations, drive business growth, and foster a high-performing, values-driven culture. They serve as the final point of responsibility for all club matters, including staff development and risk management.

Reporting Structure:

• Additional Team:Our team of Coaches

Key Responsibilities:

• Collaborate with the Operations Director and Cluster Manger to set performance targets, including EBITDA, and ensure these are consistently achieved.
• Lead the club with a strong presence, promoting a positive culture aligned with organisational values.
• Act as the club’s primary lead on Health & Safety, ensuring full compliance at all times.
• Develop and execute a clear and effective marketing plan tailored to the club.
• Identify and communicate new business opportunities to the Operations Director.
• Manage people-related matters proactively, with support from the People Team.
• Review and approve staff resourcing requests before escalation to the Head of Programmes and People Team.
• Ensure timely and accurate submission of payroll-related data, including schedules, timesheets, and Kronos entries.
• Guide and support the Programme Manager, enabling them to manage day-to-day operations effectively in your absence.
• Recruitment and deployment of coaching staff.
• Ensure optimal staffing levels, maintaining the agreed payroll-to-revenue ratio.
• Support the Programme Manager in resolving complex member issues, such as parent complaints.
• Contribute to cross-club and business-wide projects as needed.
• Experience as an Assistant Operations Manager, Programme Manager, or Operations Manager, with hands-on involvement in marketing, finance, and HR.
• Demonstrated leadership ability with a desire for continued growth and development.
• Strong alignment with the organisation’s values and a passion for making a difference.
• Eagerness to engage in broader business initiatives and projects.
• Highly self-motivated, with the ability to inspire and lead others.
• Enjoyment in working with and developing children.
• Confidence in handling member and parent communications.
• Excellent customer service and interpersonal skills.

Compensation Package:

• Bonus:Up to 15% of salary (subject to business discretion)

Job Type: Full-time

• Company pension
• Referral programme

Ability to commute/relocate:

• Walton-on-Thames KT12 1GH
  : reliably commute or plan to relocate before starting work (required)