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Social Housing Complaints Coordinator
Job in
Walton-on-Thames, Surrey County, KT12, England, UK
Listed on 2026-08-24
Listing for:
Wates Group
Full Time
position Listed on 2026-08-24
Job specializations:
-
Retail
Business Administration, Customer Service Rep
Job Description & How to Apply Below
Wates Group is seeking an organised Complaints Administrator in Walton on Thames to manage the end-to-end resident complaints process for our social housing contract. You will ensure issues are fully investigated, accurately recorded, and resolved within agreed timescales.
Responsibilities include logging and tracking complaints, drafting written responses, liaising with internal teams and contractors, and supporting reporting on volumes and trends to drive service improvements.
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