Director of Services

As a pivotal leader within our organization, the Director of Services is responsible for overseeing all service-related activities, ensuring exceptional outcomes and alignment with our strategic objectives. This role demands a seasoned leader who can effectively manage, supervise, and enhance our service offerings.

• Leadership and Management:
  Act as a senior leader and manager within the organization, providing strategic and operational oversight for the services team. Supervise all service-related functions and ensure alignment with the organization's goals and objectives.
• Strategic Planning:
  Develop and implement strategic plans to build the team both strategically and operationally. Ensure that all products and services meet the high standards and requirements set by the President.
• Budgeting and Metrics:
  Oversee budgeting, training, and manpower planning. Utilize metrics to drive decisions in support of business development, product execution, and customer satisfaction.
• Product and Service Execution:
  Ensure the successful execution of services and products, maintaining a focus on quality, efficiency, and customer satisfaction.
• Support Business Development:
  Collaborate with the business development team to identify and capitalize on new opportunities, fostering growth and enhancing service delivery.
• Stakeholder Management:
  Maintain effective communication with all stakeholders, including the President, to ensure transparency and alignment on service delivery expectations and organizational goals.

• Proven experience in a leadership role within a service-driven environment.
• Strong understanding of organizational metrics, including budgeting, training, and manpower allocation.
• Exceptional strategic planning and management skills.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and manage teams to achieve exceptional performance.

• Bachelor's degree or relevant professional experience
• 7 to 10 years of investigative or intelligence experience with progressive 5 years of management experience.
• Superb communication, writing, speaking, and interacting with individuals and groups at all levels.
• Fundamental understanding and execution of business competencies (personnel, finance, resource management, customer service, marketing, and reporting)
• Demonstrated experience leading product and project development efforts.
• Advanced skills with computer programs and online resources for course development, delivery, project management, and other aspects of the job.
• Detail-oriented and comfortable in a collaborative and agile team environment.
• Excellent judgment and people skills; ability to forge strong working relationships with stakeholders and clients.
• Obtain OSMOSIS OSC certification within 6 months.

• Recent and senior experience conducting investigations and intelligence analysis using techniques and tradecraft.
• Experience in entrepreneurship and business management.
• Possess Open-Source Intelligence (OSINT) or Cyber Investigation Certification.