Shift supervisor, Retail

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management and supervision of the store’s crew through assigning, directing, and following up of all activities.
• Effective communication of information both to and from store management and crews.
• Customer service: assist customers with questions, problems, and complaints; promote the CVS customer service culture by greeting, offering help, and thanking customers; handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer and patient confidentiality.
• Merchandise and presentation: price merchandise, stock shelves, execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise, execute display and maintenance of off-shelf merchandise, and reset departments following POGs.

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent store issues.

• Experience as a retail supervisor.

High School Diploma or Equivalent Preferred but Not Required.

40

Full time

$17.49 - $26.49

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions addressing different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Mid-Senior level