Administrator - Keyholding FTC; Maternity Cover

Position: Administrator - Keyholding 12mth FTC (Maternity Cover)
Location: Earlsfield

We’re looking for an organised and detail-oriented Keyholding Administrator to join our Banham Keyholding Division for a 12mth FTC Maternity Cover.

In this vital role, you’ll provide administrative and customer service support to ensure our Keyholding operations run smoothly and efficiently. You’ll be responsible for managing client enquiries, coordinating operational bookings, and maintaining accurate records — all while upholding Banham’s high standards and compliance with industry regulations.

This Keyholding Administrator position is ideal for someone who thrives in a highly regulated environment, enjoys problem-solving, and takes pride in delivering excellent service.

Who are we?

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust.

Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.

What You’ll Do:

Handle general enquiries and deliver excellent customer service by phone, email, and in person.

Answer calls and manage a variety of client requests, complaints, and queries efficiently and professionally.

Support with invoice and accounting queries, ensuring accurate communication between teams.

Schedule bookings for operational teams and ensure all relevant details are shared promptly.

Liaise with Shift Managers, Key Guards(motorbike emergency response riders), and other Banham departments to ensure seamless daily operations.

Manage inbound client leads, securing sales and following up to maintain strong client relationships.

Perform general administrative duties, including:

Updating customer accounts

Setting up and closing accounts

Booking surveys

Archiving documentation

Assist customers visiting Head Office with Keyholding-related queries.

Handle customer keys securely in line with regulatory and company procedures.

Support the wider team with ad hoc administrative tasks as required.

What You’ll Bring

Strong attention to detail, accuracy, and confidentiality.

Excellent communication skills — both written and verbal.

A professional, courteous, and dependable approach to work.

Strong organisational and time management abilities.

Confidence in decision-making and problem-solving.

Ability to work both independently and collaboratively as part of a team.

Flexibility, honesty, and a proactive attitude.

Proficiency with Microsoft Office and general computer systems

Standard Office role hours (37.5 hrs between 8:30am to 5:30pm, (Mon-Fri))

What will you get in return?

You will be entitled to a competitive salary of £27,000 PA (This is a 12mth FTC Role ) and a great range of benefits including:

33 days Annual Leave (includes bank holidays) (FTE - pro rated if less than 12mths)

Sick Pay that increases with length of service

Subsidised Private Medical Cover after completing and passing probationary period

Annual season ticket loan & Banham interest-free loan

Cycle to work & Home & Tech scheme (each up to the value of £2k)

Recruitment referral bonus scheme:
Earning up to £1,000 per successful referral (T&Cs apply)

Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios

Auto-enrolment into our pension scheme

Training and development opportunities (including day releases for studies/exams)

Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards and moments of magic prizes

Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend

Personal Accident…