Repairs Coordinator​/Housing Repairs Officer

Position: Repairs Coordinator / Housing Repairs Officer
Location: Nine Elms

Repairs Coordinator / Housing Repairs Officer

Location:

Battersea, London
Salary: £31,000 per annum

Hours:

35 hours per week

We are seeking a Repairs Coordinator / Housing Repairs Officer to join a community-focused housing organisation in Battersea. This role would suit someone with experience coordinating housing repairs, property maintenance or responsive repairs within a housing association, property management or maintenance environment.

You will play a key role in ensuring repairs and maintenance across the estate are delivered efficiently, working closely with residents, contractors and the housing management team.

About the Organisation

Our client is a well-established, community-focused housing organisation responsible for the management of a mixed residential estate in South West London. Working in partnership with the local authority, the organisation delivers a range of housing management and maintenance services to tenants and leaseholders.

The organisation operates with a strong focus on community engagement, service delivery and maintaining high standards across the estate. Day-to-day operations are managed by a small, dedicated team who work closely with residents and contractors to ensure homes and communal areas are well maintained and safe.

This is an opportunity to join a collaborative team environment where staff play an important role in supporting residents and ensuring services are delivered effectively.

Key Responsibilities

• Act as the main point of contact for tenants and leaseholders regarding repairs and maintenance enquiries

• Coordinate responsive and planned repairs across the estate

• Raise repair orders and allocate work to contractors

• Monitor repairs to ensure work is completed within agreed service targets

• Arrange follow-on appointments where additional visits are required

• Carry out property inspections to identify repair requirements

• Liaise with contractors, surveyors and residents to resolve repair issues

• Maintain accurate records using housing management systems and internal IT systems

• Monitor contractor performance and escalate concerns where necessary

• Assist with estate management tasks including health and safety checks

• Prepare reports relating to repairs, complaints or insurance matters when required

About You

We are looking for a highly organised and customer-focused individual with experience working in a busy environment dealing with residents, contractors or maintenance enquiries.

Essential

• Experience working in a customer-facing role dealing with the public

• Strong organisational and administrative skills

• Good written and verbal communication skills

• IT literacy including Microsoft Office

• GCSEs or equivalent in Maths and English

• Ability to prioritise workload and meet deadlines

• Ability to deal calmly and professionally with challenging situations

Desirable

• Experience working in housing, repairs coordination or property maintenance

• Experience with in a responsive repairs environment

• Knowledge of housing legislation and building safety requirements

• Experience using housing management systems such as Northgate or NEC

Benefits

The organisation offers a supportive working environment and a range of benefits including:

• 28 days annual leave including bank holidays, rising to 33 days with service

• Additional day off on your birthday

• Workplace pension scheme

• Access to counselling services

• Ongoing professional development and training opportunities

• Supportive and collaborative team environment

Additional Information

The successful candidate will be required to obtain an Enhanced DBS check.

There may occasionally be a requirement to attend evening meetings or events