HaemOnc Scheduler

St George's University Hospitals NHS Foundation Trust

The closing date is 14 July 2026

The pathway scheduler is responsible, under direction from the Pathway Scheduler Team Leader, for supporting the coordination of haematology and oncology pathways within St George's NHS Trust. The coordinator will schedule appointments in outpatients, day units and elective admissions.

The post-holder will also update patient records on Cerner (iClip), manage incoming correspondence, organise patient records, prioritise workloads, arrange meetings where required, and provide administrative support to ensure effective delivery of the service.

• Have excellent keyboard and Word processor skills in Microsoft Word, Excel and Outlook.
• Identify the most appropriate layout of complex documents, e.g. reports, minutes of meetings.
• Organise file management system for files – making up new files, storing discharged files and arranging off‑site archiving.
• Identify problems with the functionality of file management and raise these with the Speciality Manager and Clinical Leads.
• Manage incoming correspondence, ensuring it is promptly dealt with by the appropriate member of staff.
• Manage other general correspondence, which may include distressing or emotional content, e.g. discharge summaries, memoranda and miscellaneous reports, ensuring all correspondence meets the Trust's current formatting standards.
• Arrange, plan, take and transcribe accurate minutes for meetings and conferences as required.
• Assist in the compilation of reports, audits, teaching materials, research papers and slides within agreed time frames as required.
• Act independently, ensuring that daily tasks and on‑going workloads are prioritised and completed in agreed time frames.
• Undertake photocopying as necessary.
• Update medical records and Cerner (iClip) with patient details as required.
• Locate, collect and book patient records in and out of the department as required.

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area;
St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospital group in 2021. While remaining as two separate Trusts, being a hospital group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

• Coordinate patient pathways by scheduling appointments in line with clinical guidance and Trust policies.
• Liaise with consultants, multidisciplinary teams and administrative colleagues to ensure the timely delivery of patient care.
• Prioritise urgent admissions and manage outpatient, day unit and elective inpatient activity.
• Maintain accurate patient information and update records on Cerner (iClip) and other Trust systems.
• Monitor worklists, departmental inboxes and patient pathways to ensure timely action is taken.
• Communicate appointment details to patients using telephone, email, text message and letters as appropriate.
• Arrange patient transport where required and implement the Trust's DNA and cancellation policies.
• Respond to patient, clinician and departmental queries in a professional and timely manner.
• Ensure data quality standards are maintained by recording and updating patient information accurately.
• Escalate issues affecting waiting times, clinic capacity or patient pathways to the appropriate manager.
• Contribute to service improvement by supporting changes to administrative processes and performance monitoring.
• Work collaboratively with the multidisciplinary team to deliver an efficient,…