Customer Service Advisor and Administrator

Location: Earlsfield

We are seeking a dedicated and personable Customer Service Advisor and Administrator to join our Aftercare team. If you thrive in a fast-paced environment, have excellent communication skills, have call volume experience and are passionate about delivering outstanding customer experiences, we want to hear from you. Join us in our mission to provide top-tier support and build strong customer relationships.

Who are we?

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust.

Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.

What can you bring to Banham?

We are looking for a well-organised, enthusiastic individual Customer Service Administrator & Advisor with excellent communication skills to liaise with our customers and engineers via telephone and email effectively. You will be used to dealing with a high number of calls from our customers/suppliers on a daily basis. Whether you’re managing the engineer’s diaries or booking customers appointment in, we trust you will use your authoritative decision-making skills to positively leave the customer satisfied.

In addition to these responsibilities, you will also have:

Managing and answering high call volumes daily (inbound)

Good knowledge of Microsoft Excel Word and Outlook and IT Literate.

Experience delivering fantastic customer service within an operational environment.

Good geographical knowledge of the Southeast, Inner and Greater London.

Ability to understand develop and apply coaching methods within the role.

Effective diary management skills

Be proactive and flexible

Can prioritise and plan work under pressure to meet deadlines

What will you get in return?

You will be entitled to a competitive salary of up to £30K PA dependent on Experience and a great range of benefits including:

33 days Annual Leave (includes bank holidays)

Sick Pay that increases with length of service

Subsidised Private Medical Cover after completing and passing probationary period

Annual season ticket loan & Banham interest-free loan

Cycle to work & Home & Tech scheme (each up to the value of £2k)

Recruitment referral bonus scheme:
Earning up to £1,000 per successful referral (T&Cs apply)

Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios

Auto-enrolment into our pension scheme

Training and development opportunities (including day releases for studies/exams)

Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards and moments of magic prizes

Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend

Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)

An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family

Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job