Call Centre Customer Service Advisor

Location: Earlsfield

We are looking for an experienced Customer Service Advisor's to join our Aftercare Call team, supporting a discerning customer base including High Net Worth (HNW) clients. The successful candidate will be comfortable handling a high volume of inbound calls, maintaining exceptional service standards under pressure, and providing a personalised, professional experience with every interaction. If you are customer-focused, resilient, and passionate about delivering first-class service, we'd love to hear from you.

Who are we?

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust.

Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.

What can you bring to Banham?

Be comfortable managing a high volume of inbound calls while maintaining the highest standards of service, professionalism, and attention to detail.

You will have a proven ability to build rapport quickly, handle complex customer enquiries with confidence, and deliver a personalised, luxury-level experience at every touchpoint.

Experience of working in a fast-paced environment, you will demonstrate resilience, excellent communication skills, sound judgement, and the ability to balance efficiency with a genuinely consultative and customer-centric approach.

Experience supporting HNW clients is highly desirable, requiring discretion, empathy, and a strong appreciation of premium service expectations.

Passionate about creating outstanding customer experiences, excel under pressure, and take pride in building long-lasting customer relationships through first-class service.

What will you be doing?

You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction.

Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.

Managing and answering high call volumes daily (inbound) alongside managing the engineer’s diaries and / or booking customers appointments.

ny operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery.

Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.

Utilise our Central Electronic Booking system to manage and optimise engineers’ diaries and installation schedules.

Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows.

Proactively identify and report and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery

Working Monday - Friday either 8:30am - 5pm or 9am
-5:30pm (37.5 hrs)

What will you get in return?

You will be entitled to a competitive salary of up to £30K PA and a great range of benefits including:

33 days Annual Leave (includes bank holidays)

Sick Pay that increases with length of service

Subsidised Private Medical Cover after completing and passing probationary period

Annual season ticket loan & Banham interest-free loan

Cycle to work & Home & Tech scheme (each up to the value…