JRDSEI Germany – Exhibitor VIP Engagement Assistant Defence & Security · Putney HQ

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION
, CARE
, IMAGINATION
, and TRUST define the way we carry out our work across all of our teams.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

An exciting opportunity has arisen for a German speaker to join the VIP Engagement team supporting the delivery of DSEI Germany 2027, Germany’s major new defence and security event.

We are recruiting a VIP Engagement Assistant to support the delivery of DSEI Germany’s inaugural VIP engagement programme. Working as part of a dedicated team, successful candidates will engage with exhibitors to help them succeed in meeting senior government and military VIPs, ensuring exhibiting clients receive a high-quality and productive event experience at DSEI Germany.

This role sits within our Programming function and will play a key role in coordinating exhibitors’ VIP engagement activity, managing stakeholder communications, and facilitating valuable introductions.

The position offers a unique opportunity to develop experience within the international events industry and defence sector whilst working with senior decision-makers from across government, military, and industry communities.

• Support the operational delivery of VIP engagement activity for DSEI Germany 2027.
• Pro-active communication with exhibitor and internal stakeholders, building and maintaining strong working relationships.
• Supporting exhibitor onboarding onto the delegation management system, including personalised outreach to exhibitor contacts.
• Respond to stakeholder enquiries in a professional, timely, and client-focused manner.
• Maintain accurate records within the delegate management system.
• Monitor programme progress and provide updates to the wider team.
• Represent Clarion and the DSEI Germany brand professionally at all times.
• Identify opportunities to improve efficiency, processes and customer experience as part of project continuous development.
• Operate confidently during busy pre-event and onsite periods, managing competing priorities while maintaining high standards of accuracy and service.
• Escalate issues appropriately and contribute positively to a collaborative team environment.
• Ensure all stakeholder and customer data is handled in accordance with relevant data protection requirements.

The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment. You will possess excellent interpersonal skills and enjoy building relationships with a wide range of stakeholders.

You will be confident communicating with senior individuals, capable of managing multiple priorities, and committed to delivering exceptional customer experiences.

Experience with in events, customer service, stakeholder engagement, coordination, hospitality, or administration would be advantageous, although candidates from other professional backgrounds with transferable skills are encouraged to apply.

• Excellent organisational and planning skills
• Exceptional attention to detail
• Strong written and verbal communication skills
• Professional and confident stakeholder engagement skills
• Ability to build rapport and establish trusted working relationships
• Strong customer service mindset
• Ability to manage multiple tasks and deadlines simultaneously with prioritisation
• Calm, composed, and reliable under pressure, able to adapt to changing circumstances
• Strong problem-solving abilities and a proactive approach to work
• Ability to work independently whilst contributing positively to a team environment
• Resilient, adaptable, and…