Housing Officer -Tenancy & ASB Specialist - Clapham Park

Location: Battersea

Housing Officer
-Tenancy & ASB Specialist - Clapham Park, SW2 4AX
Housing Officer:
Tenancy & ASB Specialist known internally as a Local Housing Manager

Location:

Clapham Park, SW2 4AX
Salary Banding: 41,237 - 43,406 This role

We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only.

Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents.

You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:
Essential car user

Experience of working in a social housing setting is essential

Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping

Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart.

At MTVH our values of care, dare and collaborate run through all that we do, were looking for people who can demonstrate these behaviours every day of the week.

At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible

Ability to collaborate, network and be a strong team player

Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential

Experience of excellent administration skills & analysing customer feedback to achieve service improvements

Attention to detail and accuracy in writing, reporting and numeracy

Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing

Ability to self-manage a varied and demanding workload, prioritising and organising tooA self-starter who isnt afraid of challenge, shows innovation, initiative, empathy & passion

The ability to manage and report on projects against agreed targets

Must possess excellent office management skills, managing inboxes, keys etcMust be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.