Product Quality Engineer

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Division:
Film & Smart Surface Solutions

Challenge Yourself and Impact the Future!

Mac Dermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax - Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, Mac Dermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'- our 5C's;
Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

We have an opportunity for a Product Quality Engineer to join us at our manufacturing site in Wantage, Oxfordshire. The Product Quality Engineer will support and continuously improve product and process quality across the business by leading and facilitating customer complaint investigations, root cause analysis, corrective and preventive actions, and quality reporting activities. The role is responsible for driving effective resolution of quality issues, supporting cross-functional quality improvement projects, and ensuring compliance with quality management system requirements and customer expectations.

Working closely with Manufacturing, Technical, R&D, Supply Chain and Commercial teams, the Quality Engineer will use data-driven analysis and structured problem‑solving methodologies to identify improvement opportunities, reduce quality risks, and enhance customer satisfaction. The position also provides support for wider site quality activities including internal audits, non-conformance management, supplier quality issues, continuous improvement initiatives, quality metrics reporting, and the promotion of a strong quality culture throughout the organisation.

Customer Complaints & Corrective Actions

• Lead customer complaint investigations, identifying root causes and implementing effective corrective and preventive actions.
• Facilitate structured problem‑solving using tools such as 8D, 5 Why, and Fishbone analysis.
• Monitor complaint and non-conformance trends to identify and prevent recurring issues.
• Prepare technical reports, customer responses, and corrective action documentation.
• Represent the Voice of the Customer in investigations and improvement activities.

Quality Improvement & Process Excellence

• Lead and support projects to improve product quality, process capability, and customer satisfaction.
• Analyse quality data and KPIs to identify risks, trends, and improvement opportunities.
• Implement preventive measures to reduce defects and improve process robustness.
• Apply quality engineering tools and continuous improvement methodologies to drive sustainable improvements.
• Promote quality best practices and a culture of continuous improvement.

Non-Conformance & Risk Management

• Support the investigation, containment, and…