IT Support Technician; NY

Join Our Thriving Team as a Support Technician at Wheel House IT!

Are you passionate about technology and looking to take your IT career to the next level? Do you want to make a real impact, working with a variety of clients and tackling diverse challenges? Look no further!

Location
:
Long Island-based ONLY
, with opportunities for on-site and hybrid work.

At Wheel House IT, we’re not just solving technical problems, we’re creating long-term partnerships and building a future-proof business. As a Support Technician, you’ll be at the heart of it all, helping our clients succeed by providing top-tier support, troubleshooting, and innovative solutions.

• Support and Grow
  :
  You’ll be the go-to tech for both remote and on-site client needs. Whether it’s fixing an issue or providing expert guidance, you’ll be trusted to handle a wide variety of requests.

• Collaboration and Communication
  :
  Work alongside a team that values collaboration. From technical experts to clients who need plain-English solutions, your communication will make the difference.

• Troubleshoot and Innovate
  :
  Every day will present new challenges, and you’ll have the opportunity to think outside the box. We encourage fresh ideas and solutions, ensuring you’re always growing in your role.

• Contribute to Bigger Projects
  :
  Assist with internal system enhancements, customer-facing environments, and major IT projects when the need arises. No two days are the same!

• A Problem-Solver
  :
  You thrive when faced with challenges and approach every situation with a “can-do” attitude. You’re always looking for solutions, not excuses.

• A Team Player
  :
  You know that success is a team effort. Whether you’re collaborating with colleagues or interacting with clients, you’re all about building strong relationships.

• A Driven Learner
  :
  You’re excited about continuous improvement—both personally and professionally. You understand that staying ahead in IT means never stop learning.

• Customer-Focused
  :
  You’re always looking for ways to make our clients’ lives easier, offering outstanding service with a smile.

• Fast-Paced, Dynamic Environment
  :
  No two days are the same! You’ll always be on your toes, solving complex problems, and making a difference in our clients' operations.

• Growth and Development
  :
  At Wheel House IT, we invest in our people. We provide training opportunities and encourage you to level up your skills as we grow together.

• Inclusive, Fun Team Culture
  :
  Our team doesn’t just work hard, we also know how to have fun. With a diverse, inclusive, and supportive environment, you’ll feel like part of something special.

• Comprehensive Medical, Dental, and Vision Insurance

• 401(k) with a GENEROUS company match

• Paid Time Off and Company-Sponsored Cell Phone

• Performance-Based Bonuses

• Training and Professional Development

• And more perks that make this a great place to work, learn, and grow!

$16.50/hr

• Challenge Accepted
  :
  You step up when faced with tough problems, always looking for solutions, not excuses.

• Own It
  :
  Mistakes happen. You own them, learn, and move forward.

• Attention to Detail
  :
  Precision is key in everything—from troubleshooting to documenting solutions.

• Team Player
  :
  You collaborate effectively, explaining tech to clients and working with teammates.

• Continuous Growth
  :
  You’re driven to improve, learn, and build a solid knowledge base.

• Epic Personality
  :
  You bring positive energy and thrive in a fast-paced environment.

• 1+ year of IT support experience (networking, Microsoft products, Active Directory)

• Certifications (A+, Network+, or equivalent)

• Familiarity with MSP environments or tools like Lab Tech or Connect Wise