Associate Team Leader

Join to apply for the Associate Team Leader role at H&R Block

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Join to apply for the Associate Team Leader role at H&R Block

Our Company

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Join as an Associate Team Leader and support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule January through April.
• Lead the office from the front desk, provide phone coverage, engage with clients, and deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed on time with attention to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.
• Serve as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution and escalating as necessary to the Multi-Unit Team Leader and District General Manager.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Manage onsite escalated client service concerns and oversee client service experience and scheduling efficiency.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week and adjust based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (subject to eligibility).

• Pay Range: $11.00 - $29.00/Hr. (local minimum wage laws apply; pay decisions based on factors such as experience, education, skill, performance, and location).
• Sponsored Job: #20656
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.