Patient Service Representative R40342

Job Summary

Baystate Health, Western Massachusetts’ premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Full-time Patient Service Representative to join our experienced Quabbin Pediatrics team in Palmer, MA.

Note:

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$17.63 – $22.54 – $29.24

Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, checking in and checking out, requesting copays, verifying insurances, answering telephones, and faxing medical documents.

• Full-time, 36 hours a week
• Monday through Friday, 8:30‑5 pm
• No weekends, No holidays

• 40 Wright St
• Palmer, MA

• High School Diploma or GED (required)
• At least 6 months in a medical office setting (preferred)
• Great interpersonal skills and ability to work in a fast‑paced environment (must)
• Knowledge of medical terminology, keyboard, Microsoft Office, scheduling systems, electronic and paper medical records, billing, basic math, reading and writing, customer service

• Excellent compensation and high‑quality, low‑cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First‑time home buyer financial packages
• Farm Share memberships
• 403(b) retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, including gym membership, equipment, personal trainer, massage, and more

Baystate Health, the western Massachusetts’ only academic center and tertiary care provider, has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff.

Together our inspired and compassionate teams manage the whole health needs of all communities in need.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range above considers the wide range of factors that are considered in making compensation decisions, including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education: GED or HiSET (required)

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.