Family Support Worker

Overview

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts. BHN is a Certified Great Place to Work. BHN is currently seeking a Family Support Worker to join our Family Resource Center (FRC), supporting families through engagement, education, and community connections.

• Comprehensive benefits including health, dental, vision, and retirement match
• Generous paid time off and holidays
• Mileage reimbursement for community-based work
• Ongoing training, supervision, and professional development
• Flexible schedule with some evening and weekend hours required
• A collaborative and mission-driven work environment
• Recognition as both a Certified Great Place to Work and one of Massachusetts’ Top 10 Employers

As a Family Support Worker, you will engage directly with families to help them access resources, strengthen skills, and build community connections.

• Facilitate evidence-based parenting groups, youth support groups, and family activities
• Provide intake services, referrals, and application assistance for benefits such as SNAP, Mass Health, SSI/SSDI, and housing
• Support families in navigating child- and family-serving systems and understanding their options
• Maintain a community resource binder and provide up-to-date referrals
• Enter intake and group information into the CRM database in a timely manner
• Support and guide volunteers leading groups when needed
• Collaborate with staff and community partners to ensure family needs are met
• Serve as a bridge between families and providers, helping both understand perspectives and share information

• High School Diploma or GED required; additional education in Human Services preferred
• Experience navigating child- and family-serving systems and supporting caregivers
• Experience facilitating parent or youth groups strongly preferred
• Knowledge of community resources and ability to connect families to supports
• Strong communication, organizational, and group facilitation skills
• Ability to work with diverse populations with cultural competence and respect
• Availability for evening and weekend hours required
• Valid Massachusetts driver’s license and reliable vehicle required
• Comfortable with technology, including word processing, email, and data entry

We Hire for Purpose! Since 1938, BHN has been dedicated to delivering high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts. We support our employees with the same compassion and commitment that we extend to the children, families, and communities we serve.

If you’re ready to make a meaningful difference by supporting families and strengthening communities, we’d love to hear from you! Click “Apply for Job” below or visit (Use the "Apply for this Job" box below). to apply today.

• Entry level

• Part-time

• Other

• Mental Health Care

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