Receptionist, Administrative​/Clerical

Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, processing of personal information and assisting patients as required.

To act as a centralpoint of contact for patients, the distribution of information, messages andenquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

Sandford Surgery is a well-established NHS General Practice located in Wareham, Dorset, dedicated to providing high-quality, patient-centred primary healthcare. The practice focuses on delivering safe, effective, and compassionate care for individuals and families.

Our mission is to offer comprehensive medical services that promote health and wellbeing while maintaining a culture of respect, confidentiality, and continuous improvement. We value clinical excellence, patient satisfaction, and community engagement, ensuring care is tailored to individual needs.

Sandford Surgery is committed to maintaining the highest standards of clinical care and patient experience. Our experienced clinical and administrative staff work collaboratively to ensure timely access to services and continuity of care.

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

• Educated to GCSE level or equivalent
• Experience in a GP practice
• Experience with System One
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.