Field Service Coordinator

Field Service Coordinator

Location:

Wareham, MA (position is onsite 5 days a week)

Job Type: Full Time, Non-Exempt

C2 Vehicles is the largest golf cart and small-wheeled electric and gas vehicle dealer in New England, with seven locations across all six states:
Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont, and Maine.

For over 40 years, we have proudly served thousands of golf, residential, and commercial customers with new and pre‑owned Club Car, Moke, GEM, Garia, Mad Jax, and Polaris Pro XD vehicles. Whether you are looking for a street‑legal low‑speed vehicle, a golf fleet, or a rugged utility cart, C2 Vehicles offers the region’s largest inventory and most experienced team.

The Field Service Coordinator plays a key role in supporting our Service Department by managing incoming customer inquiries, coordinating field service schedules, and ensuring efficient communication between customers, technicians, and internal departments.

If you enjoy a fast‑paced environment, problem‑solving, and being part of a collaborative team, this role could be the perfect fit.

• Handle a high volume of inbound customer and internal calls in a courteous, timely, and professional manner.
• Create work orders, schedule service appointments, and document customer inquiries accurately.
• Optimize technician routing and scheduling using the service calendar and map tools to improve efficiency and customer satisfaction.
• File and maintain service-related documentation including work orders, battery test sheets, and invoices.
• Process daily invoicing of completed work orders.
• Identify opportunities to upsell services and maintenance packages during customer interactions.

• Provide outstanding support to both internal and external customers.
• Follow all company operational procedures and policies.
• Coordinate and communicate service schedules with customers and technicians, documenting all communication in the system.
• Monitor technician arrival times and ensure adherence to service schedules.
• Schedule field service activities for designated C2 Vehicles locations.
• Collaborate effectively with the Service, Parts, and Sales Departments.
• Invoice service contracts in accordance with C2’s service contract billing schedule.
• Perform general administrative and support tasks as

• Exceptional interpersonal and phone communication skills — this is a customer‑facing role!
• Experience with Salesforce or other enterprise software systems preferred
• Strong computer proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational skills and attention to detail; able to maintain accurate records and logs.
• Familiarity with logistics and transportation operations is preferred.
• A proactive team player who values collaboration and customer satisfaction
• Working knowledge of New England geography and map navigation tools.

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to use standard office equipment such as computers, phones, and photocopiers
• Visual acuity to read printed materials and a computer screen
• Ability to communicate effectively in person, over the phone, and via email

• Health & Wellness:
  Medical, Dental, Vision, and FSA plans to keep you and your family healthy
• Paid Time Off
• Retirement: 401(k) plan with company match to help you plan for the future
• Company Paid Benefits:
  Life Insurance, Long-Term Disability Coverage and AD&D

• The hourly rate for this role is $25.00 - $29.00 Per hour. Exact rate is determined by skills, qualifications, and experience.