Helpdesk Operator

Helpdesk Operator

Longleat Forest | £12.87 per hour

Keep guests happy from behind the scenes

We're looking for a Helpdesk Operator to manage accommodation-related fault requests from guests and colleagues. You will coordinate with relevant departments to ensure timely resolution.

What you'll be doing

Manage incoming requests via phone and our fault reporting system

Allocate jobs to Technicians or Housekeepers based on issue type

Keep the fault reporting system up to date

What's in it for you

Free day passes and access to leisure facilities (including the spa)

Discounts on breaks and in our shops and restaurants

Bonus scheme and recognition rewards

A supportive, friendly team

Career development and in-role training

Your working hours

Part-time contract, shifts fall between 7:30am and 9:30pm

You will be contracted to work a guaranteed minimum of 64 hours over a 4‑week period. You may be asked to work additional hours in line with operational requirements

This role includes early mornings, evenings and occasional weekends

About you

Proficient in PC applications, including Microsoft Office

Excellent communication skills to liaise effectively with contractors, guests and colleagues

Ability to perform under pressure

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out :
We care, we're brave, we're determined and we're naturally us.

Sound like your kind of job?

Apply online today - interviews are ongoing

Working here

Check your route before applying - Longleat Forest (BA12 7PU
), isn't easily reached by public transport:

Closing date: 6th August 2026

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process