Networks Solution Engineer

ey Responsibilities:

• Provide Tier 3 technical support for complex network issues affecting live production systems, training platforms, and business services.
• Act as the highest level of escalation for network-related incidents and service outages.
• Diagnose and resolve advanced networking issues across cloud, on-premise, and hybrid infrastructure environments.
• Support incident, problem, and change management processes in accordance with ITIL service management practices.
• Lead root cause analysis and remediation activities for major network incidents.
• Maintain and optimise network performance, reliability, and availability across operational environments.
• Support network configuration, upgrades, patching, and vulnerability remediation activities.
• Work closely with infrastructure, cloud, and platform engineering teams to support system deployments and network integrations.
• Monitor network performance and security using monitoring, logging, and observability tools.
• Maintain accurate network documentation including topology diagrams, configuration records, and operational procedures

• Proven experience providing Tier 3 network support within complex enterprise or operational environments.
• Strong expertise in networking technologies including routing, switching, firewalling, VPNs, and network security.
• Experience supporting cloud networking environments (e.g. Azure Virtual Networks, AWS VPCs).
• Knowledge of deployable satellite internet constellations (e.g. Starlink) or similar technologies.
• Knowledge of 4/5G network solutions and technologies.
• Experience diagnosing and resolving complex network issues across distributed or hybrid environments.
• Experience supporting container networking and service connectivity within platforms such as Kubernetes, Docker or Open Shift.
• Experience performing root cause analysis and leading resolution of major incidents.
• Familiarity with ITIL service management practices including incident, problem, and change management.
• Experience with network monitoring and observability tools (e.g. Solar Winds, Prometheus, Grafana, ELK).
• Strong understanding of network security practices including segmentation, firewall rules, and secure connectivity.
• Relevant networking certification (e.g. CCNP or equivalent experience).