Tier 3 Network Engineer

Raytheon UK is searching for a Tier 3 Network Engineer to join our OMNIA® Training team.

As a Tier 3 Network Engineer
, you will be critical to the successful delivery of the programme, collaborating within matrix organisation, with multi-disciplinary teams within Engineering.

OMNIA are redefining the British Army’s collective training. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you.

We are looking for individuals who want to serve. You’ll have a mission focus, and the enthusiasm and drive to deliver. You must be eligible and willing to obtain SC clearance and will be based at Warminster working in a hybrid style.

—
it’s a mission
. You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA’s vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win.

You’ll work in a matrix organisation and report operationally through OMNIA Training and functionally through the Tier 2 Support Lead. Ultimately, you’ll work for the British Army, championing innovation, and helping shape the future of military collective training.

• Provide Tier 3 technical support for complex network issues affecting live production systems, training platforms, and business services.

• Act as the highest level of escalation for network-related incidents and service outages.

• Diagnose and resolve advanced networking issues across cloud, on-premise, and hybrid infrastructure environments.

• Support incident, problem, and change management processes in accordance with ITIL service management practices.

• Lead root cause analysis and remediation activities for major network incidents.

• Maintain and optimise network performance, reliability, and availability across operational environments.

• Support network configuration, upgrades, patching, and vulnerability remediation activities.

• Work closely with infrastructure, cloud, and platform engineering teams to support system deployments and network integrations.

• Monitor network performance and security using monitoring, logging, and observability tools.

• Maintain accurate network documentation including topology diagrams, configuration records, and operational procedures.

We’re after individuals who want to serve. You’ll have a mission focus, and the enthusiasm and drive to ‘get things done’. You’ll want to work in collaboration with other defence training organisations, and the British Army. You won’t let bureaucracy get in the way of what needs to be done, you’ll learn lessons and share these lessons across the team. You won’t necessarily have a military background, but you’ll understand what it means to serve and to put the mission first.

• Proven experience providing Tier 3 network support within complex enterprise or operational environments.

• Strong expertise in networking technologies including routing, switching, firewalling, VPNs, and network security.

• Experience supporting cloud networking environments (e.g. Azure Virtual Networks, AWS VPCs).

• Knowledge of deployable satellite internet constellations (e.g. Starlink) or similar technologies.

• Knowledge of 4/5G network solutions and technologies.

• Experience diagnosing and resolving complex network issues across distributed or hybrid environments.

• Experience supporting container networking and service connectivity within platforms such as Kubernetes, Docker or Open Shift.

• Experience performing root cause analysis and leading resolution of major incidents.

• Familiarity with ITIL service management practices including incident, problem, and change management.

• Experience with network monitoring and observability tools (e.g. Solar Winds, Prometheus, Grafana, ELK).

• Strong understanding of network security practices including segmentation, firewall rules, and secure connectivity.

• Relevant networking certification (e.g. CCNP or equivalent experience).

• Holds or is eligible for UK…