Automotive Service Writer

Warner Robins, GA | Full-Time

Auto Service Experts is a trusted, local auto repair shop in Warner Robins, GA, dedicated to providing honest diagnostics and quality workmanship. With a team of experienced technicians, we have over 60 years of combined experience in keeping our community's vehicles running smoothly. We pride ourselves on building lasting relationships with our customers through transparent service and integrity, offering everything from routine maintenance to complex engine work.

We are looking for a personable, motivated Automotive Service Writer to be the primary point of contact for our valued customers. In this crucial front-desk role, you will be the liaison between our customers and our expert technicians, ensuring a seamless and satisfactory repair experience. Your ability to communicate complex technical information clearly and manage a busy workflow will be key to your success and our continued customer satisfaction.

• Promptly greet customers in person and handle telephone inquiries in a courteous and friendly manner.
• Listen attentively to customers' descriptions of vehicle symptoms and concerns, asking clarifying questions to accurately document issues on repair orders.
• Provide clear, jargon-free explanations of recommended services, repair processes, costs, and timelines to manage customer expectations effectively.
• Develop accurate estimates for parts and labor, obtain customer approval for all work, and process payments upon job completion.
• Coordinate and schedule service appointments efficiently, ensuring a balanced workload for our technicians.
• Monitor the progress of all work in progress, promptly notifying customers of any changes, delays, or additional work needed.
• Work closely with the technicians to ensure all necessary materials are available and information is accurately relayed.
• Handle customer complaints reasonably and professionally, demonstrating empathy and a commitment to resolving issues and building loyalty.
• Maintain accurate customer and vehicle records using our shop management computer system.

• Proven experience in an automotive customer service, sales, or service advisor/writer role is required.
• Strong technical knowledge of automotive components and maintenance schedules, or the demonstrated ability to quickly learn the specifics of our services.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficiency in computer applications, including MS Word/Excel and industry-specific shop management software.
• Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Strong problem-solving abilities and a patient disposition to resolve conflicts and manage difficult conversations.
• A valid driver's license and clean driving record are preferred.

We offer competitive compensation (salary is commensurate with experience and qualifications, with an average hourly range in the area of $12-$18/hr,).

Our comprehensive benefits package may include:

• Health, Dental & Vision Insurance
• Paid Time Off (PTO) / Vacation
• Retirement Plan options (e.g., 401K plan + match)
• Employee discounts on parts and services
• Ongoing training and professional development assistance