WIC Customer Service Representative

Position: Hourly WIC Customer Service Representative
Description

We are Accepting Applications for the Following Position:

Salary

$18.00 Hourly

Location

DeKalb County, GA

Job Type

Part Time Hourly

Job Number

Division/Section

District 3-5 County Position

Opening Date

10/26/2026

Closing Date

11/26/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Hourly WIC Customer Service Representative (10336)

Founded in the 1920s and headquartered in Decatur, GA, the DeKalb Public Health works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit

POSTING DATE: 10/26/2026 Final date to receive applications: 11/26/2026

LOCATION:

East Health Center DIVISION/DEPARTMENT:
Community Health - MCH SALARY INFORMATION: $18.00 Hourly / Pay Grade TPW / Job Code T6001

Job Responsibilities Essential Duties And Responsibilities Client Services and Customer Support

• Greet clients and visitors courteously and provides professional customer service to individuals requesting WIC services.
• Answers client questions regarding available services, business hours, and eligibility processes.
• Receives, screens, and directs telephone calls to the appropriate staff members; documents callers’ questions, requests, and needs and routes calls promptly.
• Returns voicemail messages within one business day.
• Directs clients to the appropriate staff members and service areas to maintain efficient clinic flow.
• Refers clients to other services offered by the health center when appropriate.
• Receives and distributes incoming correspondence.
• Maintains an orderly and professional work area.

WIC Intake and Eligibility Documentation

• Conducts WIC intake activities using applicable systems, including GA Gateway, GIMMS, GRITS, GWIS, and WEC, as well as scanned documents and information submitted through the Worker Portal and Customer Portal.
• Reviews client documentation for completeness and accuracy, including identification, proof of residence, and proof of income.
• Scans required documentation into GA Gateway and Insight.
• Provides and explains the WIC Rights and Responsibilities form, obtains the client's signature acknowledging understanding, and scans the signed form into the designated front-end system.
• Updates client information and imports information from GA Gateway, the Georgia WIC Intake system, into the front-end system.
• Contacts clients identified through Customer Portal notifications received through SharePoint within no less than 24 hours of receiving the information from Gateway to complete intake processes.
• Contacts clients listed on the Clients Without Issues Report to communicate their current eligibility status.
• Follows established procedures for WIC client transfers.

Appointment Scheduling and Clinic Coordination

• Schedules WIC appointments and subsequent appointments for secondary nutrition education.
• Reallocates and adjusts tasks as necessary to support daily clinic operations and client service needs.
• Coordinates client movement through the clinic to promote timely and efficient service.
• Issues vouchers and schedules follow-up appointments as appropriate.

Voucher Processing and Program Security

• Prints and issues WIC vouchers upon request and documents all overrides in accordance with established procedures.
• Instructs clients on the proper use of WIC vouchers, the grocery vendor system, and dual participation requirements.
• Monitors the security of voucher paper, printed vouchers, and computer systems.
• Verifies the accuracy of data entered by clerical staff using Chart Monitoring…