Senior Human Factors Engineer

This position is a remote/hybrid/onsite position (as required by client), located anywhere within the United States.

Synensys is seeking a highly experienced Senior Human Factors Engineer to support a U.S. Federal Healthcare client in the evaluation, design, and optimization of healthcare products, systems, services, and processes. The Senior Human Factors Engineer serves as a subject matter expert responsible for applying advanced human factors engineering (HFE), usability, accessibility, and user-centered design principles to improve user performance, safety, efficiency, and satisfaction.

The successful candidate will possess deep knowledge of current research, emerging industry trends, and state-of-the-art human factors methodologies. This individual will leverage advanced HFE techniques to develop evaluation strategies, conduct complex analyses, identify user risks, and recommend innovative design improvements for both software and hardware solutions. The Senior Human Factors Engineer will proactively identify opportunities to minimize negative impacts in mission-critical systems and processes where redesign options may be limited.

The ideal candidate is a strategic thinker with exceptional communication and facilitation skills who can effectively engage users, stakeholders, engineers, clinicians, and Agile teams. This role requires the ability to assess the broader impact of design decisions across diverse user populations and environments while supporting SAFe Lean-Agile practices and continuous improvement initiatives within a Federal Healthcare environment.

• Lead human factors engineering efforts supporting healthcare applications, systems, devices, workflows, and operational processes.
• Apply current research, emerging technologies, and industry best practices to develop innovative evaluation methods, design strategies, and usability solutions.
• Serve as a subject matter expert on human factors engineering, user centered design, ergonomics, cognitive engineering, and usability best practices.
• Advise program leadership, product owners, development teams, and stakeholders on HFE strategy and implementation.

• Design and conduct advanced human factors analyses using qualitative and quantitative methodologies.
• Evaluate products and processes to identify usability challenges, cognitive workload issues, accessibility concerns, workflow inefficiencies, and potential user risks.
• Assess the impact of system and process changes on diverse user groups and operational environments.
• Develop mitigation strategies to reduce human error, improve adoption, and enhance overall user performance.
• Recommend redesigns or alternative approaches when products or processes present usability or safety concerns.

• Plan, facilitate, and lead user research activities, including interviews, workshops, focus groups, surveys, contextual inquiries, task analyses, and observational studies.
• Conduct and oversee usability testing, heuristic evaluations, cognitive walkthroughs, and validation studies.
• Effectively facilitate live user sessions and demonstrations, adapting questioning techniques and evaluation methods in real time based on participant responses and behaviors.
• Synthesize user insights into actionable recommendations and design improvements.

• Translate complex user requirements into effective product, system, workflow, and process designs.
• Visualize and assess how proposed design changes may affect users across varying roles, abilities, technical proficiencies, and operational settings.
• Develop user personas, journey maps, workflow models, user…