Teller Floater

As a Teller I Floater, you will play a critical role on the front lines of the bank, providing exceptional customer service while supporting multiple branch locations based on business needs. This position requires knowledge of teller transactions and branch operations, along with the flexibility to travel between branches. You will assist customers with a variety of financial products and services, process transactions accurately and efficiently, promote bank products through referrals and cross-selling, and contribute to a positive and collaborative team environment.

• Benefits – Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.
• Variety & Flexibility – Gain experience working in multiple branch locations while building relationships with customers and team members across the bank.
• Customer Impact – Play a direct role in providing exceptional service and creating positive customer experiences.
• Growth Opportunity – Expand your banking knowledge and develop skills that prepare you for future career advancement.

• Travel to assigned branch locations based on business needs to perform Teller I duties and support branch operations.
• Adapt quickly to varying branch environments, teams, and customer needs.
• Maintain a valid driver's license, proof of insurance, qualifying motor vehicle record, and reliable transportation.

• Process routine customer transactions, including deposits, withdrawals, payments, and check cashing.
• Balance and reconcile cash daily to ensure accuracy of all transactions.
• Verify customer identity and follow all fraud prevention and security procedures.
• Identify proper payees, endorsements, and signature requirements.
• Determine when holds are necessary and apply them according to policy.

• Deliver exceptional customer service with professionalism, courtesy, and efficiency.
• Greet customers in-person and at the drive-thru, creating a welcoming environment.
• Handle inbound and outbound calls for various branch locations and assist with customer inquiries.
• Respond promptly to customer needs and resolve account-related issues within your responsibilities.
• Exceed customer expectations by going the extra mile.
• Collect and act on feedback to improve service quality.
• Refer complex questions or concerns to the appropriate banker, manager, or department.

• Identify customer needs and refer opportunities to Market Managers, Personal Bankers, and Head Tellers.
• Cross-sell and promote appropriate bank products and services.
• Maintain strong product knowledge to provide accurate information and solutions.
• Build and retain customer relationships through consistent, high-quality service.

• Assist with account maintenance tasks such as ordering checks and debit cards.
• Enter and maintain data in Retail logs and systems.
• Support digital banking inquiries and technical assistance.
• Assist with scanning, indexing, and uploading documents.
• Utilize SharePoint and internal systems for policies and procedures.

• Stay current on banking regulations, procedures,…