Senior Help Desk Support ETS Lead​/Alternate PM

Description

Senior Help Desk Support for ETS Lead / Alternate PM

Fort Benning, GA

SECRET

Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence.

• Manage the day-to-day activity of the ETS team, scheduling, and functions.
• Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.
• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.

• At least 10 years of experience in a technical environment, with at least 8 years supporting student environments of similar scope and size for the Government or a Government client
• Experience managing day-to-day activities for a team of at least 12 members
• Bachelor's degree in an IT-related field
• Information Technology Infrastructure Library (ITIL) Foundation certification
• Active SECRET clearance in good standing on the first day of the contract