More jobs:
Help Desk Support Specialist; Student Computer and Automation Support
Job in
Warner Robins, Houston County, Georgia, 31099, USA
Listed on 2026-09-30
Listing for:
People, Technology & Processes, LLC
Apprenticeship/Internship
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Description
Position Title:
Help Desk Support Specialist (Student Computer and Automation Support)
Location:
Fort Benning, GA
Clearance required:
SECRET
Scope of Work:
Provides on‑site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.
- Provide on‑site and remote support to students and instructors; respond to initial requests within 15 minutes.
- Prepare mobile devices (laptop or tablet) with new baseline images and post‑install customization.
- Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
- Support TSAS onboarding so students receive temporary network permission for the course duration.
- Train new instructors on classroom instructional technology and collaborative tools.
- Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.
- Associate of Science (AS) degree with at least 7 years of experience
- Active SECRET clearance required, U.S. citizenship
- Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions
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