Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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We are building a high performing, connected culture where everyone belongs. This role leads a customer-centric team and manages a single H&R Block tax office to accelerate the seasonal tax business.

• Lead a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to provide leadership and development of tax office associates, deliver an outstanding client experience, and achieve office growth objectives; act as a knowledgeable resource on tax topics and products for associates.
• Lead daily activities to ensure work is completed on time with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Customer-centric mindset; passionate, determined, and resilient.
• Able to work a flexible schedule and adapt work assignments based on business needs.
• High school diploma / equivalent or higher.

H&R Block is committed to the total well-being of our people. Our benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.
• Check available benefits at

We are committed to a connected culture where trust, care, and connections help everyone belong and bring their authentic self to work. You will be part of a work environment recognized on Best Companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Retail

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